Refund policy

Last updated: 5 October 2026

This policy applies to orders placed in the ALORA online store on this website. The seller is MB Slipton, company code 307574221, Kaukysos g. 18-411, LT-11342 Vilnius, Lithuania, email hello@takealora.com ("we", "us").

In short

Your situation	What happens
You changed your mind and the item is unopened (seal intact)	Statutory right of withdrawal: 14 days. We refund the price and the standard delivery cost. You pay the cost of sending the item back.
You opened the jar or a refill pouch (seal broken)	The statutory right of withdrawal ends for that item (hygiene exception). Your first order is covered by our voluntary 30-night guarantee.
The item is faulty, damaged in transit or not what you ordered	Legal guarantee of conformity: we replace it or refund you, free of charge.
You have a subscription	Skip, pause or cancel at any time, with no fee. See section 5.

1. Your statutory right of withdrawal (14 days)

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier indicated by you, acquire physical possession of the goods. If one order is delivered in several parcels, the period runs from the day you receive the last one. For a subscription, it runs from the day you receive the first delivery.

To exercise the right of withdrawal, you must inform us (MB Slipton, Kaukysos g. 18-411, LT-11342 Vilnius, Lithuania, hello@takealora.com) of your decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by post or an email). You can use the model withdrawal form below, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication before the withdrawal period has expired.

Effects of withdrawal. If you withdraw from this contract, we will reimburse all payments received from you, including the costs of delivery (except the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw. We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is the earliest.

Returning the goods. When we confirm your withdrawal, we will give you the return address of our fulfilment warehouse in Lithuania. Please send the goods back to that address without undue delay and in any event not later than 14 days from the day on which you tell us you are withdrawing. The deadline is met if you send the goods back before the 14 days have expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

2. When the right of withdrawal does not apply: opened food products

ALORA is a food supplement. The jar arrives filled with powder and sealed, and each refill pouch is sealed. Under Article 16(e) of Directive 2011/83/EU (the Consumer Rights Directive), the right of withdrawal does not apply to sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

This means: once you break the seal of a jar or a pouch, the statutory right of withdrawal ends for that item. We cannot resell an opened food product. Unopened items in the same order stay fully returnable under section 1.

This does not limit your rights if a product is faulty (section 4), and it does not limit our 30-night guarantee (section 3).

3. The 30-night guarantee (our voluntary commercial guarantee)

We want you to try the ritual properly, so your first order is covered by a guarantee we give voluntarily, on top of your statutory rights.

Guarantor: MB Slipton, Kaukysos g. 18-411, LT-11342 Vilnius, Lithuania, hello@takealora.com.
What it covers: your first order of ALORA (the jar and the powder in it). One guarantee per customer and per delivery address.
The terms: take up to 30 nights with it. If it isn't for you, email hello@takealora.com with your order number within 45 days of the delivery of that first order. Within 14 days, we refund the price you paid for the product, to your original payment method. Delivery costs are not refunded under this guarantee. You keep the jar, and you don't need to send anything back.
Refills: the guarantee covers the first order only, not later refill pouches.
Subscription: when you claim, we cancel your upcoming refills unless you tell us you'd like to keep them.
Your legal rights are not affected. By law, you are entitled to remedies from the seller, free of charge, if the goods are not in conformity with the contract (section 4). This guarantee does not replace or limit those remedies, or your right of withdrawal for unopened items.

We also send these terms with your order confirmation.

4. Faulty, damaged or wrong items (legal guarantee of conformity)

If something arrives damaged or faulty, past its best-before date or not as ordered, you are covered by the legal guarantee of conformity, which lasts two years from delivery. Please email hello@takealora.com with your order number and a photo, ideally within a few days, so we can raise it with the carrier. We will replace the item or refund you, free of charge, and you won't need to return an opened food product. See also "Damaged, lost or wrong parcels" in our Shipping policy.

5. Subscriptions: skip, pause, cancel

You can skip a delivery, change the date, pause or cancel at any time in your customer account on this website, through the link in your subscription emails, or by emailing hello@takealora.com.
There is no minimum term and no cancellation fee.
Changes made at least 48 hours before the next charge date apply to that charge. Later changes apply from the following one.
Cancelling stops future deliveries. Deliveries already charged and dispatched follow sections 1 to 4.
Your 14-day right of withdrawal from the subscription contract runs from the day you receive the first delivery (section 1). In addition, as a voluntary extra, you can return unopened refill pouches from any later delivery within 14 days of receiving them, on the same terms as section 1.

6. How to reach us

Email hello@takealora.com or write to MB Slipton, Kaukysos g. 18-411, LT-11342 Vilnius, Lithuania. We reply within 2 working days.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To MB Slipton, Kaukysos g. 18-411, LT-11342 Vilnius, Lithuania, hello@takealora.com:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
Ordered on (*) / received on (*):
Order number (optional):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:

(*) Delete as appropriate.