Shipping policy
Last updated: 5 October 2026
We ship from our fulfilment partner's warehouse (ShipAway) in Lithuania. The seller is MB Slipton, Kaukysos g. 18-411, LT-11342 Vilnius, Lithuania, hello@takealora.com.
Where we deliver
We currently deliver within Lithuania. We plan to add other EU countries, starting with Poland. If delivery to your country is not offered at checkout, we don't deliver there yet.
Methods, prices and delivery times
We dispatch orders within 1–2 working days. Delivery within Lithuania then usually takes 1–3 working days.
| Country | Method | Price | Free delivery | Usual delivery time |
|---|---|---|---|---|
| Lithuania | Standard delivery to a parcel locker (for example, LP Express or Omniva) | €5.99 | On orders of €49 or more, and on all subscription deliveries | Dispatch in 1–2 working days, then usually 1–3 working days |
If delivery to another country is offered at checkout, its price (currently €17.00) is shown there before you pay, and we deliver within 30 days of your order at the latest.
The exact price and the methods available for your address are always shown at checkout before you pay. Prices include VAT.
Tracking
When your parcel leaves the warehouse, we email you a tracking link. Parcel-locker carriers also send you a pickup code by text message or email, so please enter a valid phone number at checkout.
Collecting from a parcel locker
Parcel lockers hold parcels for a limited time set by the carrier; the carrier's message tells you the deadline. If a parcel is not collected and comes back to us, we'll contact you and send it again. We may ask you to pay the delivery cost of the second shipment. If you'd rather cancel, we refund what you paid, minus the return delivery cost the carrier charged us.
Delays
If your parcel hasn't arrived within the usual delivery time plus 3 working days, email hello@takealora.com with your order number, and we'll trace it with the carrier. If we cannot deliver within 30 days of your order, you can cancel and get a full refund.
Damaged, lost or wrong parcels
The parcel is our responsibility until it is in your hands.
- Damaged on arrival: if the box is visibly damaged, you can refuse it at the parcel locker or ask the courier to note the damage. If you only notice later, please email hello@takealora.com with your order number and a photo of the box and the product, ideally within 3 days, so we can file a claim with the carrier. This timing helps us; it never limits your legal rights.
- Broken jar: please don't use the contents. Send us a photo, and we'll ship a replacement or refund you, free of charge. You don't need to return the broken item.
- Lost: if tracking shows no movement for 5 working days, we'll investigate and send a replacement or refund you.
- Wrong item: we'll send you the right one and arrange collection of the wrong one at our cost.
Your rights for faulty or damaged goods are set out in our Refund policy (legal guarantee of conformity).
Storage on arrival
ALORA is a food supplement. Store it closed, in a cool, dry place, away from direct sunlight. If a parcel spent a long time in a hot parcel locker and the product looks or smells different, contact us.