Terms of service

Last updated: 5 October 2026

1. Who we are

The ALORA online store on this website is run by MB Slipton, a Lithuanian small partnership (mažoji bendrija), company code 307574221, registered office Kaukysos g. 18-411, LT-11342 Vilnius, Lithuania, registered in the Register of Legal Entities of the Republic of Lithuania, VAT number LT100020076416. Email hello@takealora.com. Full details are in our Legal notice.

2. Scope

These terms apply to purchases of ALORA products in this online store by consumers. By placing an order, you confirm that you are at least 18 years old and are buying for personal use. If you are buying for a business, please contact us first.

3. Our products

ALORA is a food supplement, not a medicine. Before you buy, the product page shows the full ingredient list, allergens, net quantity, recommended daily dose, warnings, storage conditions and the name and address of the food business operator. Pictures are illustrations; the label on the product you receive is what counts.

If you are pregnant, breastfeeding, taking medication or under medical supervision, please talk to your doctor before use.

4. Prices and payment

Prices are in euro (EUR) and include VAT. Delivery costs are shown separately at checkout, before you pay.
The payment methods available to you are shown at checkout. Payments are processed by our payment service providers. We never see or store your full card details.
Your payment is taken when you place the order. For subscriptions, see section 6.

5. How the contract is formed

You choose a product, a one-time purchase or a subscription, and a delivery method.
At checkout, you check your order, the total price and these terms, then press the payment button, which means placing an order with an obligation to pay.
We send you an order confirmation by email. The contract is concluded when you receive that confirmation. The confirmation includes these terms, our Refund policy, the model withdrawal form and the terms of the 30-night guarantee.

The contract language is the language of the store version you order from (Lithuanian or English). We store your order details, and you can view them in your customer account or in the confirmation email.

6. Subscriptions

What you sign up for. Your first order includes the ALORA glass jar filled with powder. After that, we send a refill pouch every 4 weeks until you cancel. The subscription price, and any discount compared with a one-time purchase, are shown on the product page and at checkout before you subscribe.

Automatic payments. On each renewal date, we charge your saved payment method for the next refill. Before each charge, we email you a reminder with the date, the amount and a link to skip or cancel.

Skip, pause, change, cancel. You can skip a refill, change the delivery date or frequency, pause or cancel at any time, in your customer account on this website, through the link in your subscription emails, or by emailing hello@takealora.com. There is no minimum term and no cancellation fee. Changes made at least 48 hours before the next charge apply to that charge.

Price changes. If we change the subscription price, we will email you at least 30 days before the new price applies to your next charge. You can cancel free of charge before then. A price change never applies to a refill that has already been charged.

Failed payments. If a charge fails, we will try again and email you. If it still fails, we pause your subscription. Nothing is shipped unpaid.

If we end a subscription. We may end a subscription by giving you at least 30 days' notice by email (for example, if the product is discontinued), and we refund any amount paid for refills not yet shipped.

Withdrawal. You can withdraw from the subscription contract within 14 days of receiving the first delivery, as set out in our Refund policy. Opened (unsealed) items cannot be returned under the right of withdrawal; the 30-night guarantee covers your first order.

7. Pre-launch waitlist and pre-orders

Waitlist (current phase). ALORA is not on sale yet. If you press an order or checkout button now, no payment is taken and no order is placed; you can leave your email to join the waitlist instead. Joining is free, takes no payment and does not create a contract to buy. Neither you nor we are bound to anything. When the first batch is ready, we will email waitlist members first. If a founding price for waitlist members was shown when you joined, we will honour it for your first order once ordering opens. You then decide whether to buy. If we cancel the launch, we will tell you and delete your details (see our Privacy policy).

Pre-orders (if offered later). If we take pre-orders, the product page and the checkout will state the expected dispatch date before you pay. You can cancel a pre-order at any time before dispatch for a full refund. If we cannot dispatch by the stated date, we will tell you by email, and you can either cancel for a full refund or keep your order. The 14-day withdrawal period starts when you receive the goods.

8. Delivery

Delivery methods, prices, times and what happens with damaged parcels are set out in our Shipping policy. Unless we state another date, we deliver within 30 days of the contract.

9. Withdrawal, returns and the 30-night guarantee

Your 14-day right of withdrawal, the exception for opened food products, the voluntary 30-night guarantee and the model withdrawal form are set out in our Refund policy.

10. Legal guarantee of conformity

We are responsible for any lack of conformity that exists at delivery and becomes apparent within two years. You are entitled to have the item replaced, or to a price reduction or a refund, free of charge. Please contact hello@takealora.com.

11. Using the product

Follow the label: the recommended daily dose, the warnings and the storage conditions. Do not exceed the recommended daily dose. A food supplement should not be used as a substitute for a varied diet. Keep out of reach of young children. Check the ingredient list for allergens.

12. Reviews

We do not show customer reviews in our store yet. When we do, this section will explain how we check that reviews come from customers who bought the product. We never publish or pay for fake reviews, and we never hide negative ones.

13. Liability

Nothing in these terms limits our liability where the law does not allow it, including for death or personal injury caused by our negligence, for intent or gross negligence, or your rights as a consumer.

14. Personal data

We process your personal data as described in our Privacy policy.

15. Changes to these terms

We may update these terms. The version published when you place an order applies to that order. If you have an active subscription, we will email you about any material change at least 30 days before it takes effect, and you can cancel free of charge before then.

16. Governing law and courts

These terms are governed by the law of the Republic of Lithuania. If you live in another EU country, you also keep the protection of the mandatory consumer law of that country. You can bring a claim before the courts of Lithuania or of the country where you live.

17. Complaints and out-of-court dispute resolution

Contact us first. Write to hello@takealora.com or to MB Slipton, Kaukysos g. 18-411, LT-11342 Vilnius, Lithuania. We reply free of charge, in writing and with reasons, within 14 days.
Consumers in Lithuania: if we don't resolve your complaint, you can apply to the State Consumer Rights Protection Authority (Valstybinė vartotojų teisių apsaugos tarnyba, VVTAT), A. Goštauto g. 12, 01108 Vilnius, tarnyba@vvtat.lt, vvtat.lrv.lt, or online through the Consumer Rights Information System at www.vtis.lt.
Consumers in other EU countries: you can contact the out-of-court consumer dispute resolution body or the European Consumer Centre in your country.
The EU online dispute resolution (ODR) platform was closed with effect from 20 July 2025 (Regulation (EU) 2024/3228), so we no longer refer to it.
You can always go to court.

18. Contact

MB Slipton, Kaukysos g. 18-411, LT-11342 Vilnius, Lithuania, hello@takealora.com.